Ebay return says delivered but not received Check delivery information- opens in new window or tab See more If you haven't received your item, you can check to see when it's due to be delivered. Usually, delivery companies record time date and signature and id card of the person that received the item. 10/27, buyer opened not received Sold a higher priced item for about $400 recently. Apr 13, 2021 · You can't do it online, you have to go directly to the post office and ask them to look it up for you. You can refund his Bought an item from a seller to deliver to the local post office (so I can pick it up after work and it's safe from theft). It’s eBay standard envelope which is like a code that USPS scans in their system but doesn’t actually track in their system. Returns, items not received, and refunds for buyers | eBay 852169463603 17529a63-7fac-4427-b619-5c318f6e53d2:1945c5907a3 19997 My goal is to see the firm end-date I have before Ebay closes the cases and I get a defect. If an Item not received claim is opened on eBay, work with eBay, if an Item not Received claim is opened with PayPal after, work with PayPal. I'm having a similiar issue, except I used an ebay-provided label and my returned item is lost in transit, or rather, no movement and shows it at a post office on the opposite side of the country. USPS tracking shows delivery yesterday at 2:30PM and SIGNED FOR by the name of the person who it was shipped to. This however, i bought a plushie quite big actually and it's been 4 days after it says Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. June 17: Item has not arrived, I asked seller for a tracking number, no response. Dec 21, 2023 · Item delivered but buyer claims they "didn't receive it" The tracking shows delivered in/at mailbox. This article will explain what sellers should and should not do in the event that The seller indicates they sent you a shipping label. If the estimated delivery date has passed and you're still waiting, report that your item hasn't arrived 1 day ago · While for buyers on EBay, there are the steps you can take to try and track it down or ask for your money back if your purchase gets missing. :/ Try check the usps tracking # online. But I currently have one of these cases that has sat inactive for about 10 days since I updated the tracking. It is intentionally curated on a quality-vs-quantity basis. 13 min article; Return an item for a refund. I think since this was delivered Monday, chances of a neighbor returning it is low, but I can try and checking with similar address places near me. Asked all my household members and they didn't get it either. Same street, same number but I'm (for example) number 8 Wilden House, Prescott Street and the package has been delivered to My father sold a rather expensive item ($1,100) last week and shipped it to the buyer's address. Aug 9, 2024 · Sent a parcel 2nd class tracked. I called right away to have it closed, as I always did. BUT, verify the tracking shows delivered to the right zip code/address. Also this buyer has no reviews. eBay says the seller's liability ends when the USPS says the puts the coin in her purse, and proceeds to walk out the door not to return. Opening an INR (Item not received) case will result is a lost case for the buyer. They may be able to open a return, but don’t refund until you get the item back - entirely possible they’re fishing for a freebie. Here's how to refund the buyer: Select Refund the buyer and then Continue. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund If you bought multiple items from the same seller, but something was missing when your order arrived, you can use the button above to report that you didn't receive an item. A day later I received a refund with no further explanation from the seller. Yes, you are covered as the tracking shows delivered to the applicable address for any case. Returns, items not received, and refunds for buyers | eBay 848269477948 761a00f6-2a33-42b3-b4f5-b949f1c0ee3f:193b3461821 19997 Jan 9, 2025 · In many cases when your order seems to be delivered in track and trace, but you did not receive it, it will still be delivered to you the next working day. I first thought the buyer was trying it on but the photo provided by the courier shows the top of a brown box saying Amazon Prime which is completely different to the White jiffy bag I sent my item in. Returns, items not received, and refunds for buyers | eBay 852433079364 e1faf4fa-b481-4889-8f82-cf99d8f50a3c:1946671f1f8 19997 Apr 22, 2022 · It's not an expensive item, but I got an email today saying that the item has been delivered, and confirmed as received. I printed the label eBay provided for the item. Going to contact the post office tomorrow. I waited another week before contacting the seller, not asking for a refund but instead asking if they have any information about my item. So eBay took the loss when they refunded me. Request a refund. Pretty sure I read somewhere about this and refusing delivery. So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller. Yet, I never received it. Returns, items not received, and refunds for buyers | eBay 851771914485 6a5186fa-61e6-4f18-adb6-cee0c749fb78:1944b7339bc 19997 tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. All buyer can do is check with postmaster to verify it was delivered correctly or not, and then file report on mail theft with police. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. What should I respond to the buyer with? Their response, " It's saying they were delivered and I don't have Dec 1, 2020 · Call the post office and see if you can confirm the address on the tracking. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. That's ONLY when the item arrives BEFORE the estimated delivery date I too have a china post delivery that says its delivered but wasn’t. ” I told them “Call eBay, they handle Package Not received claims. I contacted the seller and she called both USPS and eBay and tell after few exchanges she told me she did everything by the book and told me she's pretty sure May 19, 2022 · Hi. When my item shows as delivered on the RM tracking I would expect to win any INR case based on that, delivering to an RM hub is merely one step in the If the estimated delivery date for an order has passed and the item hasn't arrived, your buyer can let you know there's an issue by opening an 'Item not received' request. If the item does show up down the line do please contact the seller to request a return label, or just refuse the package. They are already mad, nothing you do is going to appease If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. If it was left on the doorstep and subsequently stolen; it's the sellers' problem and you should be claiming on the Some buyers are faced with a scenario where eBay’s tracking system indicates that a package has been delivered, but no package was actually received. I’ve tried reporting it to ebay and said it was never delivered but it’s still saying I have to refund the buyer. Returns, items not received, and refunds for buyers | eBay 852468205481 af39ccbd-a07e-4b31-8de8-2c80723b4e7f:19467b49af0 19997 Oct 27, 2020 · I've found this to be very common these days. The seller is reliable and I've purchased from them before without any problems. At least that way eBay has some sort of record if he does it to everyone. eBay somehow refunded the buyer automatically when the return was delivered. I’m not sure though if this is only for TRS though. Tracking shows delivered. *This is a highly moderated subreddit. 2 min article; Returns, items not received, and refunds for buyers. 2 min Let them know this was shipped to a known freight forwarder’s address in Delaware (shit state btw) and the buyer is trying to trick sellers into refunding based on eBay system not recognizing “delivered to agent for final delivery” as a delivery scan when it is delivered. I am not sure if this was extended because I Service: Details : USPS: To track the package handled by USPS, your buyer needs to: Go to the USPS Tracking page; Find the Search or Track Packages box; Input the tracking number in the search field Today 14/02/20 receive a message saying item wasn’t delivered & the postcode on eBay’s track an item isn’t his postcode. For sets and bundles, if something's missing, you need to open a return request instead. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund Apr 19, 2022 · If a buyer wants to refuse delivery for something they are supposed to pay ebay won’t have it. This is my first buyer wanting a refund and claiming their package didn't deliver. If they leave a neg, do not respond to it, call eBay and eBay will remove it. I also have ring doorbell footage to prove no one was near my door or the address they say it was delivered to. Mar 12, 2023 · Hi, I just want to know where I stand. Sent with Evri (first red flag). If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Jan 17, 2022 · No problem. The funny thing is they said it was delivered at a time in the future, at 11am this morning they said it was delivered to the final address at 14:53 today. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the address displayed on the Order details page; and Signature Hi my name is harshini I have ordered some items from toabao the order status says it's already delivered and some one signed the receipt but I didn't receive the delivery when I tried to contact the customer service and the logistics department everyone say check with your friends if they have received and signed, I don't have any friends or family who can collect the delivery and I I stay polite and inform them that as the parcel shows as delivered then I cannot refund at this point, but suggest they open an item not recieved case with eBay. They will say "shows delivered, check with neighbors" and deny any INR claim. And rep told me she couldn't close it right then, buyer Oct 25, 2023 · I sent an item with Royalmail tracked 48 and the buyer claims did not receive despite it being delivered. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. *This is not eBay 101 or a beginner's forum for basic "how to When tracking on eBay shows "Delivered", eBay considers it delivered. A clerk may be able to do it, but if not, a supervisor can. I'm bemused. @jako123 . They didn't even message me first, just opened a case. May 23, 2021 · So I ordered something from a seller in Japan that shows via ebay it was delivered on May 10th. ; Select your reason for the return and enter a comment about why you're returning it. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a Aug 14, 2020 · I was afraid this was going to happen. Buyer sends message saying they didn't receive item even though it says received. Item delivered & SIGNED FOR but buyer says not received My father sold a rather expensive item ($1,100) last week and shipped it to the buyer's address. I still want the card and the seller sent me a message of my address and ebay showing the package was delivered. Infact, I don't care if that item is lost. Returns, items not received, and refunds for buyers | eBay 852349749246 1745bb04-3086-46b2-95d7-b514b0e6037f:19463a1cf35 19997 Dec 13, 2022 · There are lots of chancers on ebay - buyers and sellers, but to give your buyer the benefit of the doubt, packages addressed to me have occasionally been delivered to a different address and updated on the system as "delivered". Returns, items not received, and refunds for buyers | eBay 849072717106 b6fc76a9-4eca-4dd9-b0aa-ff02dd20c9fc:193d26ee9c2 19997 May 19, 2021 · No buying-related questions. Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection. I enter the tracking into the case, and explain tracking shows delivered for the item case opened + the 2nd item with tracking # in the comments. As long as you have a tracking number added to the order. As a sender, shipper, or receiver of packages, understanding what steps to take when this situation arises is key in getting your items back safe and sound—or recouping money for lost shipments. 2 days ago · International delivery prices; Return to retailers; Same day delivery; Receiving (Desktop)|Receiving (Mobile/Tablet) An item is shown as delivered but my customer hasn’t received it? The name will be provided by the person who accepted the delivery and not always the person on the address label. He asked me to resend the package. *New visitors please use the 'weekly open' thread or your post will be deleted. To make the resolution process faster and easier for buyers and sellers, we'll automatically respond to some 'Item not received I shipped a fairly valuable item (around $400) and the customer tried to open a did not receive case. I live in the UK, and having sold 29 items in the past 3 months, on 8 of those items the tracking was not updated to show the item was delivered. Resolve an item not received request When eBay will respond automatically. Buyers please visit r/ebay. Business Ownership. I am covered under eBay's seller protection program. Buyer says he was home all day but no one has delivered anything and not knocked on door or rung the bell. Do not post your tracking on this sub and ask if this is normal, the moderators will delete it. Check your eBay inbox to see if they sent you a link to a label there. Last month I sent a package and it said it was delivered, and then the same day showed that there had been a problem with the address and was Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. 20 items over the past 60 days out of 29 items I have actually received, are still reportedly in transit. The GPS was on the right street but not my address. one of the 3 options a seller has is to pay ebay to automatically give you a shipping label, or they can upload a label manually, or they can just If you bought more than one item from the same seller, but one of them was missing when your order arrived, you can use the button above to report that you didn't receive an item. where do I stand with eBay & PayPal, it’s a £140 transaction, my insurance with courier has gone as item says delivered, so where do I stand now if the buyer opens a case? received refund through Paypal Hopefully it’ll show up in a day or two. As soon as it says delivered- Ebay immediately starts siding with the seller- I know weird! Reply reply Don't refund her. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Upload the tracking details, if you haven't already and if the buyer escalates the case, you will win, or the buyer will get a non fault refund (not sure if the latter is the norm but First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. . Find the item in your Purchases - opens in new window or tab. To do this, you'll need to submit an “Item not received” request. I ordered an item that didn't arrive in the given time frame. Returns, items not received, and refunds for buyers | eBay 838287634774 fa733928-9671-40db-99d8-499928c12077:1920443e218 19997 Dec 14, 2023 · I’m not entirely sure I agree, when the status shows as ‘delivered’ it should mean that, I have RM48 parcels progressing through the system, they show arrival and departure at a hub, but not delivered yet to buyer. May 1, 2021 · Other common advice for items 'delivered' but not actual delivered - ask any housemates/neighbors if they received the item and just haven't got 'round to telling you yet. I should have not been responsible for the refund, if eBay wanted to refund they can do it with their money. Nov 7, 2022 · I did read the FAQ - I've always been under the impression that Ebay auto closes "not received" cases after the seller pastes in the tracking number showing delivered. If you bought more than one item from the same seller, but one of them was missing when your order arrived, you can use the button above to report that you didn't receive an item. Item says it was delivered, I check the post office and the staff says it's not If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Just upload the tracking number to the eBay case and if they don’t close it in a favor within a couple days, call & have customer service close it. If not, you need to contact the seller and tell him/her you did not receive the return label s/he sent. My policy in situations like Aug 21, 2020 · 1 FedEx marked delivered but I didn't received. Please check our introduction to the Aliexpress sub. *This is not an 'eBay 101' basics tutorial or a substitute for basic research. Buyer claims they “did not receive package” although USPS priority tracking shows it was delivered to their front door. Buyer has since put in a return request. June 21: I ask again for a tracking number, no response. I have asked him to look around for safe place, ask neighbour etc which he says he has done. The tracking is unavailable on USPS but is marked as delivered on another tracking website for international packages. I was away and finally came back to find that no package was present. I am hoping it shows up or at the very least they refund me. If it seems to have either disappeared (esp given a reasonable length of time) or has been delivered to the wrong place, try see if the item you bought offers Mar 7, 2021 · A little late but my mail from USPS said “your item was delivered in or at the mailbox at 1:33pm” on the tracking website but in my email it saids that it was delivered at the mailbox at 4pm. The buyer messed up and If the estimated delivery date for an order has passed and the item hasn't arrived, your buyer can let you know there's an issue by opening an 'Item not received' request. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund If you bought more than one item from the same seller, but one of them was missing when your order arrived, you can use the button above to report that you didn't receive an item. If they open an item not received the seller will lose if the zip code of the delivery tracking number doesn’t match the address the customer entered at On the case, buyer says they received one but not the other, they were away, further, say they "don't think they got the other" - again, tracking shows as delivered. Just be patient. So disputes for non receipt of item are mostly automated. However, 2 days after receiving the refund, my item arrived. June 24: Seller finally ships the item and messages me a tracking number (but does not add it via eBay). 4 min First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. Returns, items not received, and refunds for buyers | eBay 852490281891 60e4a058-335a-4902-a70e-a10ddbcb2bf9:19469072af3 19997 If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. There are several ways you can send an item back to the seller. For example, you could: Send the item back and keep the refund; Keep the item and arrange to reimburse the funny one this,i sold an item sent tracked delived buyer said not as described ok return item for full refund buyer used ebay return label was posted didnt move from post office buyer wants money says its my place to chase royal mail both ebay and paypal went in my favour as buyer didnt complete the return process an now is taking me to court, for the refund and I reported "Item not received" with Ebay/Seller on March 1st, and selected refund request. Other not is when I go onto the USPS website it shows "Not Trackable". Give the package a few more days to show up, then open up an Item Not Received case. " Why is that folks know the terms of other payment processors and not PayPal? The terms are not that hard to find. Then I can wait until the last minute to refund. ; Select Return this item from the menu on the right. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab. The tracking number is AS419755888CN, and I am wondering what I can do to get my package or what even happened to my package. eBay will document your concerns incase and if the buyer opens an “item not received” case. I bought a fairly expensive card off of Ebay. Returns, items not received, and refunds for buyers | eBay 852316047256 93af5094-59e1-44a9-b25c-eb42308a54db:19461ef9bc4 19997 Buyer sends message saying they didn't receive item even though it says received. Returns, items not received, and refunds for buyers | eBay 851738514280 05720ccc-f866-4bfc-ba98-8d8bf3fe7b8a:1944a175a72 19997 May 2, 2023 · It can be worrying if you’ve sent off an important package, only to find out it was delivered but not received by the intended party. And they did. Sent to Australia and every picture was in the pics in the listing. I think it's usually done with the destination post office, so it is much easier for the buyer than for the seller to do it, but you could try calling their local post office. Returns, items not received and refunds for buyers | eBay 851985943731 aca19f66-b524-4b5b-883b-bd0f44ee848c:19453bdcb58 19997 Nov 7, 2023 · Message on their customer service asking that you have not received the item and it is marked as delivered. I don't know what to tell you. If it was returned with a label provided by the seller, ebay would force a refund if the seller didn't refund you within 2 or 3 days. Dec 5, 2023 · I got a refund on it when I requested it saying it was labeled with the wrong address, Speedpak tracking only notified me that it was delivered in my zip code, I read about zip code scams where a box without the item, or a much cheaper item, will be sent to the wrong address in the same zip code, so it will say delivered in that zip code, but does not show the exact address. it doesn't matter if it was delivered to the wrong address. Buyer is Hopefully it’ll show up in a day or two. Anyways, I still never found it, so I reached out to the seller, saying I never got the item, and asked if I could get either a refund or a re-shipment, and they told me to Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. I printed the label from ebay using the address provided by the buyer. Postal employees periodically are put on review and will mark things delivered in time constraints to avoid further reviews. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Also print your labels from eBay next time, if you don’t have a printer then do the QR code option to prints the post office. If you had already received a refund, get in touch with the seller about what to do next. If your item hasn't arrived, you can track your order in Purchases. When did my If you bought more than one item from the same seller, but one of them was missing when your order arrived, you can use the button above to report that you didn't receive an item. Your item may still be in transit. For sets and bundled items, if something's missing, you need to open a return request instead. The receiver will have to contact the postal unit and proceed from there. If the seller doesn't respond or if they can't resolve the problem, you may be eligible for eBay Money Back Guarantee. In most cases, the refund takes 3 to 5 business days to process. ” I told them that because I knew eBay would side with me. Basically buyer was holding me hostage because it was an overseas Aug 12, 2019 · If you have not received your parcel and have checked with your neighbours, other members of your household, please go ahead and open a INR (item not received) claim on Ebay. 1 day ago · Check the listing’s return policy before making your purchase. ; The buyer will be refunded through their original payment method, and you may be eligible for fee credits. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a USPS post office or walgreens. Returns, items not received and refunds for buyers | eBay 851717559652 f25596fa-fdbc-4ae8-a77d-18684e836ca1:19448ce7b26 19997 Aug 27, 2023 · The package was marked delivered in EBay’s tracking info and then RTS back to me. I also get emails when I have a package delivered but I’ve received nothing. I Jul 17, 2019 · Check in With the Seller . If so, I would send something like the below. This is not an answer, as it doesn't help work out why the emails that are "Delivered" have not been received, but this is SendGrid's note on why Email messages with the “Delivered” status are not received:. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund Nov 27, 2020 · It's been over one month, so you need to file a claim with the USPS. The tracking shows it’s delivered but my complex mailroom has nothing there for me and I’m not refunding unless I have this item back. Not sure how to get in touch with delivery office. It was insured and sent using USPS Priority Mail, the tracking says delivered and "LEFT WITH INDIVIDUAL". Sep 11, 2020 · Tough call with this one. That way she opens the claim, you phone Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. An item is shown as delivered but my customer hasn’t received it? If your customer has denied receipt of an item following a ‘delivered’ scan, please check the following with them before contacting us: OP said $300 item, I doubt eBay is going to issue courtesy refund. *Please read the FAQ and the rules before posting. It's just a pin dgaf about it and it was during CB at the time. After this, eBay will step in. The Auspost tracking says delivered. i would just be worried that paypal would say the same, but the original shipping company to handle the package confirmed that my address that was on the order details was not on their record for the same tracking number so the seller is clearly the one at fault As some weeks have now passed, and the buyers have not contacted me to say they didn't receive their items, I can only assume the tracking was not completed. 15x11x7 package. If they ask for proof, ask them to show the proof that the delivery company has delivered. Just keep it simple with them. So you have to open an INR on the website but since tracking shows delivered it’s going to close in the seller favor. Sep 15, 2020 · I bought a watch that cost around $250 and usps tracking is showing that the item was delivered today at the front door but there is no package. Tracking could get stuck for weeks or longer. If the returned item is opened, used, damaged, missing parts, or is damaged Find the item in your Purchases - opens in new window or tab. Simply request a refund online through your USPS account or apply for a refund in person at the post office. As some weeks have now passed, and the buyers have not contacted me to say they didn't receive their items, I can only assume the tracking was not completed. you'll need to submit an “Item not received” request. This is also true with items I have bought. Here’s what you’ll need to receive your refund from USPS: Tracking number; Purchase receipt Here's how to refund the buyer: Select Refund the buyer and then Continue. I purchased £15 worth of items from the same seller. They will help you return the incorrect item and get the correct one delivered to you as soon as possible. Sep 14, 2019 · So I bought something from eBay (I bought a lot of stuff and this is the first time it happened). ; You'll see the refund amount, and you have the option of adding a message to the buyer. Seller provides tracking that shows delivery = seller wins. Since the order was under the eBay money-back guarantee, i asked eBay to help, and i said the seller never responded after 3 days, and i still never got the item i ordered, so i was hoping for a refund or replacement, but they said no, i will not be getting a refund because "the tracking number says delivered", even tho USPS literally said it 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 You'll be able to see the date you need to respond by, and whether the buyer is requesting a refund or would prefer to still receive the item. But on the "My Orders" section of Aliexpress, the Confirm Receipt and Track Order is gone, and now shows Write a Review, Add to Cart and Delete, just as if I had Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. Buyer opened a case stating he never received. Passport Question / Discussion Hey guys, our tracking number for our passport was marked delivered to our front door (third floor, apartment) last week while we were away on a trip. I don't want to get scammed. Returns, items not received and refunds for buyers | eBay 852453995976 6edb6149-14a0-4522-906a-c630131b5a30:194671a7852 19997 Back in late April, i ordered a small pin from Redbubble. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to (And they may or may not pay it). I sold something once that was like $90. History is - 10/26, delivery scan. Returns, items not received, and refunds for buyers | eBay 852381215369 ba19ec14-b408-4da6-86a5-1fe402d63532:1946504743a 19997 Aug 17, 2022 · Your mail carrier probably delivered it to someone else by accident. I ordered something on 5/4, and tracking says it got "delivered" on 5/10, but I never received it. eBay allows the buyer to open a case regardless of what the tracking says as well, the tracking doesn’t automatically mean the buyer actually received the item. No buying-related questions. It should tell you where it got delivered, if it did. Regardless this is not a seller fault situation, your job was complete the moment it was marked delivered. June 20: reported item as not received, eBay says wait 5 days, no response from seller. I reported "Item not received" with Ebay/Seller on March 1st, and selected refund request. I had an item not received case opened. When we came back, there was no package/envelope by our door. I messaged back stating I sent the item. Not only is it cheaper, you know the address is correct. Check your item's delivery information. There's also the possibility of theft, that's just bad luck. Ok so I have shipped over 100 orders on eBay. Now, it didn't arrive, so why would I confirm the order as received? I didn't. This means the online status of your parcel may not be correct, but your shipment is actually still on its way to you. If you had already received a refund, get Nov 23, 2022 · Delivered to the front door is not delivered to the buyer. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full Mar 7, 2022 · A buyer has opened a case against me saying the item wasn't received, but my tracking says delivered. To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I contacted the buyer and he wasn’t sure why it wasn’t delivered since it’s the correct address. What to Do When You Receive the Wrong Item from Amazon. Mar 8, 2021 · (And they may or may not pay it). *This is not eBay 101 or a beginner's forum for basic "how to Accept your return request and offer a full refund – You'll return the item and the seller will then issue a full refund – depending on their returns policy, this may or may not include the original shipping cost. May 7, 2022 · Many orders are experiencing extremely long delays in shipping and delivery because of the lockdown in China. But the delivery scan is not in the destination that the buyer put at checkout unless they live in the same zip code. Can I cancel this transaction or will I be flagged by eBay for a faulty transaction? Sep 4, 2020 · My package was marked as delivered yesterday afternoon but was not received both yesterday and today. Good luck! Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. My report was indeed filed within the 30 day window. If you receive the wrong item from Amazon, contact customer service for a replacement or refund. *Read the FAQ and the rules before posting. Ebay issued a courtesy refund of $50 for the lost of my that's not so. Hi, Ordered a ~100 purchase on ebay. Just explain the facts in a polite manner and let that be it: 'Hi friend, tracking shows that it was returned after 3 delivery attempts. The USPS has been pretty unreliable here lately so I'm sure it's their fault. They made the account within a few days before their order from me. Sep 14, 2024 · This is not an answer, as it doesn't help work out why the emails that are "Delivered" have not been received, but this is SendGrid's note on why Email messages with the “Delivered” status are not received:. Select Refund the buyer. Twilio SendGrid posts the Delivered event after the destination server accepts the message with a 250 OK response. USPS has GPS coordinates when they scan a package for delivery, but it only shows on their internal system, and can vary depending if the delivery agent scanned at their truck or at the delivery address. You would have to go in person to a post office with a tracking number and a photo ID and ask them where the package was delivered Jun 3, 2022 · Had an issue with INAD for a very old photo album from World war 2 in Japan. You can check the expected delivery date, the address it's being shipped to, and the latest tracking updates. Mar 18, 2021 · the top of the pic says "the seller let us know they sent you a return shipping label". Print Hero Images/Getty Images. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any For Item Not Received claims: "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods. Checked everywhere, outside the garage, the door and the mailbox but still couldn’t find it I’m hoping that it’s just me being blind that I didn’t see it. I have provided tracking and they said they asked around, but still nothing. They may also require you to return the incorrect item before issuing a refund or One of my packages was delivered to my neighbor in the past, but they immediately stopped by and dropped it off to me. Tracking says delivered. There are several factors that can contribute to this, including package theft, delivery Dec 1, 2020 · If you decide to refund him then make him open an item not received case. Jan 3, 2023 · 4) Request return shipping label credit as buyer made false claim. If it’s correct then if the buyer opens a case just upload the tracking and you win. Returns, items not received and refunds for buyers | eBay 852225729180 a7fe7ef2-da61-438e-b90f-e1d7e22352ab:1945f459c3d 19997 eBay Money Back Guarantee covers most transactions on eBay. A solid 75% of my 'it says delivered but isn't here' inquiries end up being that. Tracking showed delivered case closed. I checked everywhere and asked neighbors if they got it, maybe thinking that USPS delivered it to a neighbor by accident. 13 min article; Return postage for buyers. The goal of this subreddit is to provide an engaged community for more advanced discussions about selling on eBay. The buyer claims he never received the coin. Never argue with customers. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Once it says delivered there's nothing I can do about it. Nov 17, 2022 · The problem is you returned it using your own label. But I did not get the item. Item was delivered a few days later. Contact the carrier and your neighbors and check to see if they have seen the package, misdeliveries happen. What are my options so I don’t lose out on the sale and/or my item? Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. A week or two after delivery the buyer said “I never got it. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Dec 8, 2022 · I had the same thing happen to me, because the package got delivered to some weird address in the shop’s home state. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. It had tracking and was marked as "delivered" over a week ago. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages - opens in new window or tab. Thanks for the response! Correct me if I’m wrong, but as long as it says it was delivered by USPS, eBay considered the matter closed. It took me 8 days to finally received it when it already says 'delivered' before that. Fwiw, the only tracking updates provided (both posted on Feb 2) were:"SHIPPING LBL yeah i did, that was my plan if ebay keeps saying what im showing isnt enough. The items were delivered last weekend, not to me. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. In the original emails I received it said February 5th. The correct way is to accept deliver and submit a return (anyone can technically submit a return on most items per ebay, even with a no return option selected). Oct 10, 2022 · Passport USPS tracking says delivered but we did not receive package . The status says delivered but the package didn't arrive. 2 min The last time it happened. Do not open a dispute. If you sent mail using Priority Mail Express, you may be eligible for a refund on missing or lost packages. This is different than an eBay-generated return label. I can't open claim yet for item not received but I read if the seller able to show tracking that shows item was delivered, then ebay will rule in seller's favor. Furthermore, I was home that day and definitely did not receive it. Even though it showed delivered she tried to say perhaps it was stolen off the porch. This case will be ruled in favor of the seller due to the delivery scan, but on appeal eBay will refund you out of their own pocket so long as you don't have a long history of "tracking says delivered but no Sep 24, 2020 · Anyone could say something didn’t show up. usps basically said we’ll because it’s saying delivered then it was and so that lost package ended up being a total loss of funds since apparently the fact that it says delivered means more than actually being delivered and Hey guys, I'm at a loss as of what to do. qxian dmpll hrabt jxoafmar llwxikg mfjtjd ovavscr fuhz idrzitw shwg